Returns & Exchanges
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Find everything you need to know about returns, exchanges and refunds below.
What is your return policy?
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- be unused and in its original condition
- be returned in its original packaging
- include proof of purchase
Gift cards are not eligible for return or refund.
How do I start a return?
To request a return, please contact our Customer Service team at:
Include:
- your order number
- the item(s) you’d like to return
- the reason for your return
Our team will provide you with the next steps.
Who pays for return shipping?
Customers are responsible for return shipping costs unless:
- the item arrived damaged
- the wrong item was shipped
- the return is the result of our error
Original shipping charges are non-refundable.
What if my order arrived damaged or incorrect?
If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery.
Email ask@bormioliroccous.com and include:
- your order number
- photos of the damaged item
- photos of the shipping box and packaging
We’ll review your request and work to resolve the issue as quickly as possible.
When will I receive my refund?
Once your returned item has been received and inspected, we’ll notify you by email.
If your return is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
I haven’t received my refund yet. What should I do?
If your refund hasn’t appeared yet:
- check your bank account
- contact your credit card provider
- contact your bank, as processing times may vary
If you’ve completed these steps and still haven’t received your refund, please contact us at:
Can I exchange an item?
We only replace items that are defective, damaged or incorrectly shipped.
If you need an exchange, please contact:
Our team will provide instructions for the exchange process.
Are sale items eligible for returns?
Only regular-priced items are eligible for refunds.
Sale items are final sale and cannot be refunded.
Are there any items that cannot be returned?
The following items cannot be returned:
- Gift Cards
Additional returns may be refused if:
- the item is not in its original condition
- the item has been used or damaged after delivery
- parts or accessories are missing for reasons not related to our error
- the return request is made more than 30 days after delivery
Where do I send my return?
Please do not send your return until you’ve contacted Customer Service.
Our team will provide the correct return instructions and return shipping address after your request has been approved.
